Grievance Policy

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Counseling and guidance of students is part of each instructor's responsibility. However, all instructors, supervisory and administrative staff members are available to assist the student in successful completion of training. Students have the facilities and full support of Midstate Driving Academy’s staff to assist with problems which may arise. 

Student complaints should relate to items such as administrative issues, financial issues, technical issues, faculty performance, grading, program content, program effectiveness/expectations, library services, and career or placement services. We encourage students to come to the on-site Training Director in the event of disputes concerning instruction staff, fellow student violation of school rules and laws and relevant personal problems.

Students may contact the help desk for clarification and assistance with any difficulties by emailing your questions to: midstatedrivingacademy334@gmail.com or call 1-866-996-1889. 

(Students should receive a response within 2 business days)

The Admissions and Marketing director will make the final decision regarding the student complaint and they should have a response within 1 week of the initial complaint. 

After all other attempts have been exhausted contact the Private School Licensure Division of Alabama at 334-293-4650 or https://psl.asc.edu/External/Complaints.aspx 

For the Grievance and Complaint Steps:

1. The student should contact the on-site Training Director with the initial complaint.

2.  If the student cannot get a fair resolution to their initial complaint then they should email the helpdesk at Midstatedrinvingacademy334@gmail.com to discuss in detail the complaint.

3. The student shall get a response from the Director of Midstate Driving Academy within 2-3 business days of the filed complaint.

3. Next, if the student is unsatisfied with the decision the student can Contact the Admissions and Marketing director at 866-996-1889 for assistance. The Admissions and Marketing director will resolve the complaint to the best of their ability and the student shall receive a solution within 3-5 business days.

4. After all grievance has been exhausted by the school the student may contact:

https://psl.asc.edu/External/Complaints.aspx

Private School Licensure Division

Alabama Community College System

135 South Union Street (36104)

P.O. Box 302130

Montgomery, AL 36130-2130

Phone: 334-293-4650